Termini e condizioni del servizio

Terms of service

SECTION 1 – GENERAL ONLINE STORE CONDITIONS

By using this website, you agree to these Terms and Conditions and confirm that you are at least 18 years of age or, if you are under 18, that you have obtained the consent of a parent or legal guardian to use this website.

You may not use our products for any illegal or unauthorized purpose. Any violation of these Terms will result in the immediate termination of your access to our Services.

SECTION 2 – PRODUCTS AND SERVICES

All products available on our website are subject to availability and may be offered in limited quantities.

We reserve the right to refuse any order or limit quantities purchased per person, household, or order at our sole discretion.

SECTION 3 – PRICES AND PAYMENTS

Product prices are subject to change without prior notice.

Payment is due at the time the order is placed. Credit and debit card information is processed using secure payment systems and handled with the highest level of security.

SECTION 4 – SHIPPING AND DELIVERY

Orders are shipped through third-party courier services.

Delivery times are estimates only. We are not responsible for delays caused by shipping carriers or events beyond our reasonable control, including force majeure.

SECTION 5 – RIGHT OF WITHDRAWAL AND RETURN POLICY

You have the right to withdraw from your purchase within 14 days of receiving the product without providing any reason.

For greater flexibility, we voluntarily extend this period to 30 days.

Returned products must be in the same condition in which they were received, including the original, undamaged packaging.

Please note:

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
We do not accept returns of products that are not our original items. If discrepancies are found in the returned product, we reserve the right to refuse or withhold the refund.

SECTION 6 – WARRANTY AND LIMITATION OF LIABILITY

All products are covered by the statutory legal warranty of conformity under applicable law.

If you receive a defective product, please contact us within 14 days of delivery.

Our liability is limited to the purchase price of the product. We shall not be liable for any indirect, incidental, special, or consequential damages.

SECTION 7 – PERSONAL DATA PROCESSING (GDPR)

We collect and process your personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR).

Your personal data is processed at our premises and is not shared with third parties except where necessary for payment processing, order fulfillment, and shipping.

SECTION 8 – TERMINATION

We reserve the right to terminate or suspend your access to our Services at any time, without prior notice, if we believe you have violated any provision of these Terms.

SECTION 9 – CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms and Conditions at any time.

Please review this page periodically to stay informed of any changes.

SECTION 10 – GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the laws of Italy and the applicable legislation of the European Union.

SECTION 11 – CONTACT INFORMATION

If you have any questions regarding these Terms and Conditions, you may contact us using the contact details provided in the "Contact" section of our website.

SECTION 12 – PRIVACY POLICY AND PROCESSING OF PERSONAL DATA

1. Collection of Personal Data

When you use our website and Services, we collect certain personal information, including your name, email address, shipping address, telephone number, and payment information.

This information is collected when you create an account, purchase a product, or otherwise interact with our online Services.

2. Purpose of Processing

We use your personal data to:

process and manage your orders;
improve your experience on our website;
provide customer support;
send order confirmations and updates;
send marketing communications, where you have provided your consent.

3. Legal Basis for Processing

We process your personal data on one or more of the following legal bases:

performance of a contract (such as fulfilling your order);
compliance with legal obligations;
your consent, where required (for example, for newsletters or promotional communications).

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and in accordance with applicable laws.

Once no longer required, your data will be securely deleted or anonymized.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, alteration, or disclosure.

Payment card information is encrypted during transmission over secure networks and is never stored on our servers.

6. Sharing of Personal Data

Your personal data will not be shared with third parties except in the following circumstances:

Service Providers

We use trusted third-party providers to process payments, fulfill orders, arrange shipping, and perform other services necessary to operate our business.

These providers may access personal data only to perform services on our behalf and are contractually bound to maintain its confidentiality.

Legal Requirements

We may disclose your personal data where required by law or where necessary to protect our legal rights or the rights of others.

7. Your Rights

Under Regulation (EU) 2016/679 (GDPR), you have the right to:

Access your personal data;
Request correction of inaccurate or incomplete data;
Request deletion of your personal data where legally applicable;
Request restriction of processing under certain circumstances;
Object to the processing of your personal data on legitimate grounds;
Request data portability by receiving your personal data in a structured, commonly used format and transferring it to another controller.

8. Cookie Policy

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize content and advertisements.

You can manage your cookie preferences through your browser settings.

For more information, please refer to our Cookie Policy (insert link).

9. Privacy Contact

To exercise your rights or if you have any questions regarding this Privacy Policy, please contact us using the email address provided in the "Contact" section of our website.