Return and refund policy

Our refund policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Certain types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Non-returnable items include:

• Gift cards
• Downloadable software products
• Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds (where applicable)

Only partial refunds may be granted in the following situations:

• Books with obvious signs of use
• Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error
• Any item returned more than 30 days after delivery

Refunds (where applicable)

Once we receive and inspect your returned item, we will send you an email to notify you that we have received your return. We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds (where applicable)

If you have not yet received your refund:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank. There is often a processing period before a refund is posted.

If you have completed all of these steps and still have not received your refund, please contact us at:

[INSERT YOUR EMAIL ADDRESS HERE]

Sale Items (where applicable)

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (where applicable)

We only replace items if they are defective or damaged.

If you need to exchange your item for the same product, please contact us at:

[INSERT YOUR EMAIL ADDRESS HERE]

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item has been received, a gift certificate will be sent to you.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves before giving it to you, the refund will be issued to the gift giver, who will be notified of the return.

Return Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning an item valued at more than €60, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.