PRIVACY POLICY

Last Updated: June 2026

1. Introduction

This Privacy Policy explains how NECOdome ("Company", "we", "us", or "our") collects, uses, stores, discloses, and protects personal data when you visit our website, purchase products, subscribe to marketing communications, or otherwise interact with our services.

We are committed to protecting your privacy and processing personal data in accordance with applicable data protection laws, including Regulation (EU) 2016/679 ("GDPR"), and any applicable national legislation.

By using our website, you acknowledge that your personal data may be processed as described in this Privacy Policy.

2. Data Controller

The Data Controller responsible for the processing of personal data is:

NECOdome

Email: neco.ecom@gmail.com

For any questions relating to this Privacy Policy or the processing of your personal data, you may contact us using the details above.

3. Categories of Personal Data Collected

Depending on your interaction with our website and services, we may collect and process the following categories of personal data:

Identity and Contact Information

• Full name
• Billing and shipping address
• Email address
• Telephone number

Transaction Information

• Order details
• Purchase history
• Payment status
• Returns and refund information

Technical and Usage Information

• IP address
• Browser type and version
• Device identifiers
• Operating system
• Website navigation data
• Referring URLs
• Time and date of visits

Marketing and Communications Information

• Newsletter subscription preferences
• Marketing consent records
• Responses to marketing communications
• SMS subscription preferences

Information Collected Through Cookies and Similar Technologies

Where permitted by law and subject to your consent where required, we collect information through cookies, tracking pixels, analytics tools, and similar technologies.

4. Purposes and Legal Bases for Processing

We process personal data for the following purposes and based on the following legal grounds:

Performance of a Contract

We process personal data where necessary to:

• Process and fulfill orders;
• Manage payments and refunds;
• Deliver purchased products;
• Provide customer support;
• Communicate regarding purchases and deliveries.

Compliance with Legal Obligations

We may process personal data to comply with applicable legal and regulatory obligations, including accounting, tax, fraud prevention, and consumer protection requirements.

Legitimate Interests

Where appropriate, we process personal data on the basis of our legitimate interests, including:

• Maintaining the security and integrity of our website;
• Preventing fraud and unauthorized transactions;
• Improving our products, services, and website functionality;
• Defending legal claims.

Consent

Where required by applicable law, we rely on your consent to:

• Send marketing communications via email;
• Send marketing communications via SMS;
• Use advertising and marketing cookies;
• Perform audience profiling and personalized advertising activities.

You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Advertising Technologies and Meta Pixel

Our website may use advertising and analytics technologies provided by Meta Platforms, Inc., including:

• Meta Pixel;
• Meta Conversions API;
• Custom Audiences;
• Lookalike Audiences;
• Conversion tracking tools.

These technologies help us understand user interactions with our website, measure advertising performance, improve our marketing activities, and deliver advertisements that may be relevant to users' interests.

Information collected through these technologies may include:

• Pages visited;
• Products viewed;
• Purchases completed;
• Device and browser information;
• Advertising interaction data.

Where required by law, such technologies are activated only after obtaining the user's consent through our cookie consent management platform.

For additional information regarding Meta's processing of personal data, users are encouraged to review Meta's privacy documentation.

6. Email Marketing Communications

Subject to your consent where required by law, we may send commercial communications regarding:

• Products and services;
• Promotions and special offers;
• New product launches;
• Company news and updates.

Users may unsubscribe at any time by clicking the unsubscribe link contained in any marketing email or by contacting us directly.

7. SMS Marketing Communications

Where users have expressly consented, we may send promotional and transactional SMS communications.

These communications may include:

• Promotional offers;
• Product announcements;
• Order-related updates;
• Cart abandonment reminders.

Users may opt out of SMS communications at any time by following the instructions provided in the message or by contacting us directly.

8. Recipients of Personal Data

We may disclose personal data to carefully selected third parties where necessary for the operation of our business, including:

Service Providers

• Payment processors;
• Logistics and delivery providers;
• Cloud hosting providers;
• Customer support platforms;
• Email marketing providers;
• SMS marketing providers;
• Analytics and advertising service providers.

All third-party providers process personal data under contractual obligations requiring appropriate confidentiality and security measures.

Legal Authorities

We may disclose personal data where required by law, court order, governmental request, or where necessary to protect our legal rights.

We do not sell personal data to third parties.

9. International Transfers of Personal Data

Certain service providers may process personal data outside the European Economic Area ("EEA").

Where such transfers occur, we implement appropriate safeguards in accordance with GDPR requirements, including the adoption of Standard Contractual Clauses approved by the European Commission or other legally recognized transfer mechanisms.

10. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with applicable legal obligations.

Retention periods may vary depending on the nature of the data and the purpose of processing.

When personal data is no longer required, it will be securely deleted or anonymized.

11. Data Security

We implement appropriate technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

While we strive to use commercially acceptable means to protect personal data, no method of transmission or storage can be guaranteed to be completely secure.

12. Data Subject Rights

Under applicable data protection laws, individuals may have the right to:

• Access their personal data;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal data;
• Request restriction of processing;
• Object to processing;
• Request data portability;
• Withdraw consent at any time where processing is based on consent;
• Lodge a complaint with a competent supervisory authority.

Requests concerning personal data may be submitted to:

[PRIVACY EMAIL ADDRESS]

We may request additional information to verify the identity of the requesting individual before processing a request.

13. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure website functionality, improve user experience, analyze website performance, and support advertising activities.

Detailed information regarding the categories of cookies used, their purposes, and how users may manage their preferences is available in our Cookie Policy.

14. Changes to this Privacy Policy

We reserve the right to update or amend this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, or data processing practices.

Any updates will be published on this page together with the revised "Last Updated" date.

We encourage users to review this Privacy Policy periodically.